Purchase (except swimwears、underwear) can be returned or exchanged within 15 days from the delivered date. We will NOT accept order cancellation request if the order already been shipped. Please contact us at if you decide to cancel the order. We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy. If we haven’t answered your question above please get in touch with Or leave a message in our facebook page or instagram page, we will process it promptly. My question hasn ’ t been answered, who can I contact?Ībove all, we are here to support you. Please keep an eye on your tracking to follow the progress of your parcel. If your order has been dispatched and is in transit, we are unable to process the cancellation. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. Your order will be fully refunded if it’s cancelled within 24 hours of purchase and before shipment. I cannot access my delivery point, can I cancel my order? If an order is failed to be delivered,our team will personally contact your regarding a refund or re-shipment. We are following local government guidelines which are ever-changing, please keep checking your tracking for updates to your order. There may be a slight delay with your order, but rest assured it is on its way to you. 
We appreciate your patience during this time.Rest assured that we are following the situation closely, if anything changes, we’ll let you know.we will endeavour to do our best to keep the information on our site up to date. If you have a question that isn’t answered, please contact our customer service via you’ve already submitted an inquiry to track your item delivery situation, sit tight-our team will get back to you as soon as possible. We will keep this section on our website updated frequently with latest developments.
We understand our guests may have questions about their experience with SEASUM as we navigate the COVID-19 coronavirus pandemic. It may take a few more days for you to receive your products. Due to recent outbreak of COVID-19, the global logistic and supply chains are serverely impacted,the situation is also complex and constantly developing, our delivery times may also change,since most couriers are short of hands, packages may not be dispatched as scheduled.
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